Check for large-scale outages across AT&T’s network.Troubleshoot common internet, cell phone, and television problems on your end.
How to Tell If AT&T Is Down
If you suspect AT&T might be having a widespread outage of some sort, there are a couple of quick ways you can get confirmation.
What to Do When You Can’t Get Connected to AT&T
If no one else seems to be reporting an outage, the problem is probably on your end of the equation. Here are a few troubleshooting tips to try and get things running again.
Wiring and cables to be sure they correctly plugged in between devices. Objects that could be blocking internet signals. Wi-Fi connections. Error messages from your TV, phone or computer. Home electrical connections or service interruptions.
Loose connections. Indicator lights can tell you if the cable box is actually plugged in and turned on; if you don’t see those, it could be a wiring or cable issue causing the problem. Remote control connectivity. The most common remote problem involves dead batteries so manually turn on your TV and cable box, then use the remote to turn it off. If that doesn’t work, replace the batteries and try again. Input issues. If you’ve recently used your TV for gaming or to play a DVD, it could just be that you need to change the Input back to TV. A poor HDMI connection.
Confirm that other electrical devices aren’t interfering with the modem: Is it located too close to computers, monitors, appliances or other electrical devices? Try rebooting your modem.
Airplane mode. Be sure it is not turned on. Wi-Fi calling status. If should be turned on if you’re in an area with poor coverage. You can use Wi-Fi calling on Android phones or make Wi-Fi calls from an iPhone, too. Data Roaming features. Turn Data Roaming off and back on if you’ve been traveling; your phone could have moved between networks and somehow gotten hung up in the wrong network. Note: This could result in additional charges depending upon your service agreement.
