What Causes PS4 Disc Handling Errors?
When a PlayStation 4 has trouble handling discs, it’s due to physical hardware, the console firmware that controls everything, or damaged discs. The disc drive mechanism itself may be broken, the disc sensor or eject button may be broken, or there may be a bug or corruption in the firmware that prevents the system from accepting, reading, or ejecting discs, or any combination of those problems. To figure out why your PS4 is having disc handling issues, you first need to narrow down the specific problem.
PS4 Won’t Accept Discs
This problem happens when there is already a disc in the system, when the disc you’re trying to insert is dirty or damaged, or the system doesn’t recognize that you’re trying to insert a disc.
PS4 Won’t Read Discs
Reading issues are usually because the disc is dirty or damaged. The disc drive itself may also be damaged or have a firmware problem.
PS4 Won’t Eject Discs
This problem can be caused by dirty or contaminated internal components, a damaged ejection mechanism, and a handful of other issues. You can always eject the disc using the manual eject screw, but fixing the problem may be more difficult.
How to Fix It When a PS4 Won’t Take, Read, or Eject a Disc
If you’re having disc handling issues with your PS4 and it won’t take, read, or eject a game or movie disc, use these troubleshooting steps to get it working again.
What If Your PS4 Still Won’t Take, Read, or Eject Discs?
If your console still has disc handling problems after going through all of the troubleshooting steps, then it’s likely that you have a hardware failure that’s best left to the professionals. To use a PS4 manual eject screw: If you find any foreign objects in the disc drive, carefully remove them. Exercise caution, and avoid touching any components that you can avoid. If possible, use tweezers or another similar tool to remove any foreign objects without disturbing the delicate parts of the drive. Your disc drive will probably require repairs or replacement, and attempting to do so yourself could end up being a costly proposition if you repair or replace the wrong components. For additional help and assistance, contact Sony customer service.
